FAQ

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.

We ship worldwide! Join our mailing list for updates as we expand shipping to more locations around the globe.

Our shipping rates are calculated based on weight, dimensions, destination, and speed of service.

Please see our shipping policy for more information.

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.

We have a no-return policy, which means all sales are final. However, we understand that there may be exceptional circumstances. If you believe your situation warrants an exception, please contact our customer support team at info@myperopero.com.

Certain items, such as perishable goods, custom products, personal care goods, hazardous materials, and flammable liquids, cannot be returned under any circumstances. Additionally, we do not accept returns on sale items or gift cards.

If you want to change your order, please send us an email. We will see what is still possible.